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Adults Rutland Information Service

Harborough Lifeline

Harborough Lifeline offer an emergency home alarm service for anyone who feels vulnerable or alone, whatever their age or needs. Our customers may include:  

  • Those with physical disabilities or learning difficulties
  • Those who live alone
  • Those with sensory impairment
  • Those with limited mobility or those who are at risk of falling
  • Anyone who may feel alone or vulnerable for any reason

A lifeline unit will be installed in your home, with a panic button. Additionally you will be given a pendant which can be worn on a wrist strap or neck cord, allowing you to keep it with you as you move around your home. When either button is pressed your lifeline unit will call our control centre and you will be immediately connected with one of our team. The lifeline unit is fitted with a sensitive microphone which enables us to have a conversation with you wherever you are in your home.

If the alarm is triggered our call staff will have instant access to the contact details for friends or family and any other information that you have supplied us with. This means we can make sure you get the right help quickly. A lifeline needn’t be a permanent arrangement. Sometimes our clients may only require the service for a few months as additional support at a particularly difficult time such as during an illness or following an operation or discharge from hospital.

In addition to our basic lifeline package (which includes a unit and one pendant) we can also supply a wide range of telecare devices upon request. All of these provide added reassurance and can be configured through one lifeline alarm. Products include:

  • Fall alarms
  • Smoke & fire detectors
  • Carbon Monoxide & gas detectors
  • Flood detectors
  • Pressure sensors (for chairs and mattresses)
  • Pull cords
  • Door entry / exit alarms

Harborough Lifeline also supply and fit key safes. A key safe is a safe and secure way of ensuring that emergency services can gain access to you in your home if your key holders are not available. Providing them with a spare key also ensures that they will not need to force entry which can often result in damage to the property. Harborough Lifeline would fit the key safe to the exterior of your home. Ideally, it should be mounted on bare brickwork and in a location that is accessible but not too conspicuous. Once the safe is installed you will be responsible for choosing an access code. The installer will make a note of this and ensure that it is added to your record on our secure database.


Installation & Demonstration £50   
Equipment Hire & Monitoring Charge (unit & one pendant) £4.45 per week £231.40 per year
Additional pendant 50p per week  £26 per year

These costs do not include VAT because, in some cases, it can be claimed back. We will discuss this with you during the installation and our operative can help you complete a VAT exemption form.

If you would like to know more about our service please give us a call and one of our friendly team will be happy to chat with you!

Who to contact

Contact Name
Jonathan Holder
Contact Position
Lifeline Team Leader
01858 464499
Visit the Harborough lifeline website

Where to go

Harborough Lifeline
Harborough District Council
Adam & Eve Street
Market Harborough
LE16 7AG

Other Details


Installation and demonstration: £50 Lease of lifeline unit and pendant: £4.40 per week These costs do not include VAT because, in many cases, it can be claimed back - ask us how.

This page was last updated on: 29/06/2020

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