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Rutland Information Service

Rutland County Council SEND Transport

If your child is eligible for local authority transport support, the support can be provided in a number of ways, all dependant on entitlement and specific need.

The level of transport support is decided by the SEN team at Rutland County Council. 

Transport support can be offered in the following ways:

  • Independent Travel Training and support to use public transport (free travel pass provided) or walk to school/college
  •  Bus pass for use on a closed school bus service
  •  A seat on a shared minibus or taxi contract (with or without an allocated passenger assistant)
  •  Lone taxi transport (based on an assessment of enhanced need – with or without an allocated passenger assistant)
  •  Personal Travel Budget (mileage payment to parent/carer if no other suitable transport option is available)

 All Rutland County Council transport is provided by staff who have clear enhanced adult & child DBS (Disclosure & Barring Service) checks and will be issued with a badge identifying them as a driver or Passenger Assistant who is approved to work on a Rutland County Council transport contract.  Staff are also expected to have basic first aid training and a good knowledge of safeguarding procedures as standard, whilst others will also have other training (eg, epilepsy awareness, wheelchair handling, Makaton, autism awareness) which may be required for specific students.  As students grow and change, additional training for staff, equipment or arrangements may be required.  Any alterations to requirements should be discussed with the Transport Operations Team.

Due to procurement regulations, it is not always a possibility for the same transport provider to be retained.  Contracts due to expire are tendered in the summer holidays in preparation for the new academic year.  Once contracts are awarded, transport operators are required to make contact with families in order to introduce their staff and begin to build good relationships before transport begins.  Home visits and even trial transport runs during the school holidays can be arranged if requested.  Rutland County Councils transport team will write to each family with details of their transport for the year, request any relevant information about the child’s wants/needs whilst travelling and produce any enhanced risk assessments which may be appropriate. 

Parents/carers are asked to inform their transport provider in advance of any journeys not required, not to attempt to make changes to transport arrangements direct with a transport operator - any changes need to be approved by the Transport Operation Team at Rutland County Council first -, and to prepare their child for transport to the best of their ability.

Queries/complaints: If there are any issues with the transport provided, it is important that these are reported to and discussed with the transport operations team:

Who to contact

Contact Name
Transport Team (text & calls to mobiles - 06:30 – 18:00, Mon-Fri)
Katie Howard – Fleet Manager – 07901 744527
Emma Odabas – Transport Operations Manager – 07973 855492
Lynsey Kyte – School Transport Officer – 07970 232017
Find out more about SEN transport
Parent Organisation
Rutland County Council

This page was last updated on: 12/10/2020

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