The CAP is a 24/7 telephone contact point for people of all ages who live in Leicester, Leicestershire or Rutland and have with urgent mental health needs. Health & social care professionals can refer people who need urgent mental health support using the CAP.
The aim of the CAP is to consider an individual’s needs and route them to the right support. Calls are answered by call handlers and triaged by mental health clinicians who assess the urgency and the caller’s needs and determine the most appropriate outcome. If an individual requires an assessment, they will be navigated to the appropriate service.
- Age Ranges
- Referral Details
For urgent mental health referrals: you can provide the CAP telephone number to patients or carers to contact directly. Alternatively, if someone requires urgent support for mental health you can contact CAP to make a telephone referral. The CAP triage clinicians will assess the individual’s needs and identify the most appropriate next step.
For a non-urgent referrals: please use existing referral processes, preferably using electronic tools (e.g. PRISM) to the service you want to refer to.
If you are unsure of who to contact or unable to get in touch with the individual you would usually contact, you can call the CAP who will help with your query.
This page was last updated on: 09/07/2020