The Big Difference Scheme can help customers who are in receipt of a low income and struggling to pay their water charges. 

You don’t need to be behind on your bills or on benefits to apply and eligibility is based on an assessment of your overall household income. The scheme runs for 12 months at a time and you will have to re-apply at the end of each year-long period.

If eligible for the scheme, customers could receive up to 90% off the average Severn Trent Water bill.

To apply for the scheme customers can complete our online application on the Big Difference Scheme application portal. 

For more information on the scheme please visit – www.sttf.org.uk/big-difference-scheme/